Privacy policy

Privacy Policy

Last updated: November 28, 2025

Ludora Games (“we”, “us”, “our”) operates this website and provides all related information, tools, features, products, and services (the “Services”). Our store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy controls regarding the handling of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be linked to an individual. It does not include de-identified or aggregated information.

We may collect and process the following categories of personal information, depending on how you interact with our Services and applicable law:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Financial Information

  • Payment card information

  • Financial account details

  • Transaction details and payment confirmations
    (Note: We do not store full card numbers; payments are processed securely via Shopify or other payment processors.)

Account Information

  • Username, password, security questions

  • Preferences and settings

Transaction & Order Information

  • Items viewed, added to cart, added to Wishlist

  • Purchases, returns, cancellations, and past order history

Communications

  • Information you provide when contacting customer support or messaging us

Device & Technical Information

  • IP address

  • Browser and device type

  • Operating system

  • Cookies, web beacons, and tracking technologies

Usage Information

  • Pages viewed

  • Links clicked

  • Time spent on the Services

  • Interactions with features, tools, or content

Inferences

  • Preferences, interests, and behaviour patterns inferred from your activity

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you (account creation, checkout, forms, customer support)

  • Automatically through cookies and tracking technologies when you use the Services

  • From service providers (Shopify, payment processors, analytics partners)

  • From partners and third parties as permitted by law

3. How We Use Your Personal Information

To Provide, Personalise, and Improve the Services

  • Process and fulfil orders

  • Deliver digital downloads

  • Ship physical products

  • Manage your account

  • Handle returns, exchanges, and customer support

  • Remember preferences

  • Recommend products

  • Improve website functionality and performance

Marketing & Advertising

  • Send promotional emails, text messages, and postal mail

  • Provide personalised advertising on our website and others

  • Understand your shopping behaviour to optimise marketing

You may opt out of marketing communications at any time (see Your Rights and Choices below).

Security & Fraud Prevention

  • Verify your identity

  • Prevent fraudulent transactions

  • Detect illegal or malicious activity

  • Protect our Services and customers

Communication

  • Respond to inquiries

  • Provide updates about orders

  • Offer customer support

Legal Compliance

  • Respond to legal requests

  • Comply with applicable laws

  • Enforce our policies

4. How We Disclose Personal Information

We may disclose your personal information under these circumstances:

With Service Providers

Including Shopify, payment processors, analytics providers, cloud storage, fulfilment partners, email providers, and IT support.

With Business & Marketing Partners

For marketing, analytics, and personalized advertising.
Partners will handle your data according to their own privacy notices.

At Your Direction or With Your Consent

For example, when using social media integrations or shipping services.

Within Our Corporate Group

With affiliates where relevant.

In Business Transactions

In the event of a merger, sale, acquisition, reorganisation, or bankruptcy.

For Legal or Safety Reasons

To comply with law, law enforcement requests, legal claims, or to protect rights and safety.

5. Relationship With Shopify

Our store is hosted on Shopify. Shopify collects and processes data about your interaction with our store, including data from your interactions with other Shopify merchants.

Shopify may use this information to:

  • Provide and improve its services

  • Offer enhanced features

  • Support personalised advertising

In these cases, Shopify independently controls the processing of your personal information.

To learn more about Shopify’s privacy practices or your rights: https://www.shopify.com/legal/privacy

To manage Shopify privacy requests: https://privacy.shopify.com

6. Third-Party Websites

Our Services may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.

7. Children’s Data

Our Services are not intended for children under the age of majority.
We do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, contact us at hello@ludoragames.com so we can delete it.

We do not knowingly “sell” or “share” personal information of individuals under 16 as defined under applicable law.

8. Security & Data Retention

We use administrative, technical, and physical safeguards to protect personal information, but no method is perfect.

Information may not be secure during transmission—please avoid sending sensitive data via unsecured channels.

We retain personal information as long as needed to:

  • Provide Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce terms

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

• Right to Access / Know

Request details about personal information we have collected.

• Right to Delete

Request deletion of your personal information.

• Right to Correct

Request correction of inaccurate data.

• Right to Data Portability

Request a copy of your data in a machine-readable format.

• Right to Opt Out of Marketing

Unsubscribe from promotional messages at any time.

UK / EU Additional Rights

Residents of the UK or EEA may also have:

  • Right to Object to Processing

  • Right to Restrict Processing

  • Right to Withdraw Consent

To manage Shopify-specific rights, visit: https://privacy.shopify.com

We may verify your identity before fulfilling requests.

10. Complaints

If you have concerns, you may contact us using the details below.
You may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

We may transfer, process, and store your personal information outside your country of residence.

For transfers from the EEA/UK, we rely on:

  • Standard Contractual Clauses (SCCs)

  • Other legally recognised safeguards

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes become effective when posted on this page.
We update the “Last updated” date accordingly.

13. Contact Us

If you have questions or wish to exercise your rights, contact us at:

Email: hello@ludoragames.com

Ludora Games is the data controller for your personal information.