Refund policy

1. Product Types We Sell

We sell two types of products:

  1. Digital Products
    (e.g., “55 Games + 3 Bonuses” PDF pack and other downloadable content)

  2. Physical Products
    (offered as standalone products)

Different rules apply depending on the type of item.

2. Digital Products (Instant Downloads)

Digital products are delivered automatically by email immediately after purchase.

Because digital files cannot be “returned,” all sales of digital products are final once the download link is delivered.

We do not offer refunds for:

  • Digital downloads after delivery

  • Change-of-mind requests

  • Partial use of the product

This is standard policy for digital goods.

3. Satisfaction Support for Digital Products

While refunds aren't guaranteed, we care deeply about your experience.

If you're not satisfied or experience any issues, email us at hello@ludoragames.com.
We’ll do our best to help — including troubleshooting, re-sending files, or providing an alternative solution.

Refunds for digital items remain at our discretion.

4. Technical Issues with Digital Products

If you experience:

  • Missing download email

  • A broken link

  • Corrupted or inaccessible files

Please contact us right away. If we cannot resolve a legitimate issue and you never received usable access, we may offer a refund or replacement.

5. Physical Products

5.1. Returns and Refunds

For physical products, we accept returns within 30 days of delivery, provided the item is:

  • Unused

  • Undamaged

  • In its original packaging

Proof of purchase is required.

Once your return is approved and the item is received, we’ll issue a refund to your original payment method.

5.2. Non-Returnable Items

We cannot accept returns on:

  • Used or damaged items

  • Items missing parts or packaging

  • Clearance or final-sale products

5.3. Exchanges

If you received a defective or damaged physical item, we will replace it at no cost.
Contact us at hello@ludoragames.com with photos and your order number.

5.4. Return Shipping Costs

  • If the return is due to our error (defect, wrong item), we cover the return shipping.

  • If the return is due to a change of mind, shipping costs are the customer’s responsibility.

6. How to Request a Return or Support

For help with any product type:

Email: hello@ludoragames.com
Include:

  • Your order number

  • Email used for purchase

  • A short explanation of the issue

  • Photos (if relating to a physical product)

We typically respond within 48 hours.

7. UK Consumer Rights Notice

For UK customers:
Digital downloads are often exempt from the 14-day “cooling-off period” once accessed or downloaded.
Physical products follow standard UK consumer protection rules.

Regardless, we always aim to help in good faith.

8. Policy Rationale

We offer instant-access digital products and may offer physical goods.
These policies ensure fairness, protect our content, and maintain high customer satisfaction.