Terms of service
TERMS OF SERVICE
Last updated: [05/08/2026]
OVERVIEW
Welcome to Ludora Games! The terms "we", "us" and "our" refer to Ludora Games. Ludora Games operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ludora Games is powered by Shopify, which enables us to provide the Services to you.
These Services are operated by Ludora Games. You can contact us at hello@ludoragames.com.
These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence (18 or over in the United Kingdom), and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We offer both digital products (such as downloadable game packs) and, from time to time, physical products.
We have made every effort to provide an accurate representation of our products and services in our online store. However, colours and product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to any images or previews shown in our online store.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Ludora Games reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Ludora Games confirms acceptance (for example, by email confirmation). We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as Ludora Games may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address and/or other contact details provided at the time the order was made.
Your purchases are subject to return or refund solely in accordance with our Return & Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online store may be different from prices offered elsewhere. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use such payment method for the purchase; (iii) charges incurred by you will be honoured by your payment provider; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 – DELIVERY
Digital products. Delivery is by email or download link shortly after purchase. You are responsible for ensuring that the email address you provide is correct and for checking your inbox, including spam and junk folders. If you do not receive your digital product, please contact us at hello@ludoragames.com and we will resend it.
By purchasing a digital product and downloading it, you consent to immediate supply of the digital content and acknowledge that you lose your statutory 14-day right to cancel once the download begins. This does not affect our own 14-day money-back guarantee, set out in our Return & Refund Policy, or your rights in respect of faulty or misdescribed digital content.
Physical products. Delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays, including delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
All orders are fulfilled subject to our Return & Refund Policy.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Ludora Games, its affiliates or licensors and are protected by UK and international copyright, trademark and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright, or other intellectual property of Ludora Games, Shopify or any third party. Unauthorised use of the Services may be a violation of intellectual property laws. All rights not expressly granted herein are reserved by Ludora Games.
Ludora Games' names, logos, product and service names, designs, and slogans are trademarks of Ludora Games or its affiliates or licensors. You must not use such trademarks without the prior written permission of Ludora Games. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 – LICENCE TO USE DIGITAL PRODUCTS
When you purchase a digital product, you are buying a licence to use it — not ownership of the content. Ludora Games retains all copyright and intellectual property rights in the games, artwork, text and layouts.
You may: download the files, save them to your devices, print them for your own use, and use them with your own family, household and friends, as many times as you like.
You may not: resell, sublicense, share, distribute, upload, or publish the files or their contents; reproduce them for commercial purposes; use them in any paid service, class, club, camp, childcare or business setting; or create derivative works from them without our prior written permission.
If you would like to use our products in a school, nursery, childcare, hospitality or other commercial setting, please contact us at hello@ludoragames.com for licensing.
This licence is personal to you and cannot be transferred or assigned. We may terminate this licence if you breach these Terms, though this does not affect any refund rights you have under our Return & Refund Policy or in law.
SECTION 8 – OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over nor input into.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 9 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Ludora Games is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Ludora Games.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ludora Games, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ludora Games.
SECTION 11 – PRIVACY
All personal information we collect through the Services is subject to our Privacy Policy and Cookie Policy, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed at https://www.shopify.com/legal/privacy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
SECTION 12 – FEEDBACK AND REVIEWS
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
Product reviews. Where you submit a product review, you confirm that you have genuinely purchased and used the product, that your review reflects your honest experience, and that you have disclosed any incentive, discount or free product received in connection with it. We do not publish fake or incentivised reviews and will remove any we identify.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libellous or otherwise unlawful, abusive or obscene content, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 14 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, national or local regulations, rules, laws, or ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Ludora Games, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property (Section 6), Licence to Use Digital Products (Section 7), Feedback and Reviews (Section 12), Termination (Section 15), Disclaimer of Warranties (Section 16), Limitation of Liability (Section 17), Indemnification (Section 18), Severability (Section 19), Waiver and Entire Agreement (Section 20), Assignment (Section 21), Governing Law and Disputes (Section 23), Privacy (Section 11), and any other provisions that by their nature should survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you or any other visitor to the Services.
The Services are provided on an "as is" and "as available" basis, except as expressly set out in these Terms or required by law. We do not warrant that the Services will be uninterrupted, timely, secure or error-free, or that any defects will be corrected.
Nothing in this section or these Terms excludes or limits your statutory rights as a consumer. Under the Consumer Rights Act 2015, digital content supplied to you must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair, replacement or refund.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ludora Games will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, contracts or data, arising out of or in connection with your use of the Services or any products purchased through them.
Where we are liable to you, our total liability will not exceed the amount you paid for the product or service giving rise to the claim.
We are not liable for loss or damage that was not foreseeable at the time you placed your order, or for loss or damage caused by events outside our reasonable control.
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of your statutory rights as a consumer; or any other liability that cannot lawfully be excluded or limited.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless Ludora Games and its officers, employees and agents from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law, or your infringement of the rights of a third party.
This section does not apply to consumers acting wholly or mainly outside the course of a business.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy, Cookie Policy and Return & Refund Policy, constitute the entire agreement between you and Ludora Games regarding the Services and supersede any prior agreements or understandings.
SECTION 21 – ASSIGNMENT
You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign or transfer these Terms to another business, provided this does not adversely affect your rights under them.
SECTION 22 – CHANGES TO THESE TERMS
We may update these Terms from time to time. The version in effect at the time you place an order is the version that applies to that order. We will post any updated version on this page with a revised "last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of them.
SECTION 23 – GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of England and Wales. Disputes arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland, Northern Ireland, or a country outside the United Kingdom, you retain the right to bring proceedings in the courts of your country of residence, and you benefit from any mandatory consumer protection provisions of the law of that country.
SECTION 24 – CONTACT
Questions about these Terms of Service should be sent to hello@ludoragames.com.
Trading as Ludora Games. Email: hello@ludoragames.com